Citizen Charter of Divisional Secretariat
Establishment Branch
| Service provided | Relevant laws and regulations | Documents to be submitted | Time taken to provide the service (Months/ Weeks/ Days/ Hours) | Responsible Officer | Officer to be complained with regard to the improper service delivery | ||||||
| Form to be submitted | Place from where the form can be obtained | The relevant fee, if any and the method of payment | Name | Designation | Telephone No:/ Fax No:/ Email | Name | Designation | Telephone No:/ Fax No:/ Email | |||
| 1.Countersigning of applications certified by Grama Niladharis | - | - | - | - | 04 Minutes | Mrs. D.M.M.A.Weerarathne | Assistant Divisional Secretary | 0812 491 971 | Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| Mrs. S.M.D. Nelum | Administrative Officer | 0812 491 971 | |||||||||
| Mrs. Ganga Samarathunga | Chief Management Services Officer | 0812 491 971 | |||||||||
Accounts Branch
| Service provided | Relevant laws and regulations | Documents to be submitted | Time taken to provide the service (Months/ Weeks/ Days/ Hours) | Responsible Officer | Officer to be complained with regard to the improper service delivery | ||||||
| Form to be submitted | Place from where the form can be obtained | The relevant fee, if any and the method of payment | Name | Designation | Telephone No:/ Fax No:/ Email | Name | Designation | Telephone No:/ Fax No:/ Email | |||
| 1. Grant of Retired Railway Warrent | Pension Circular 05/2016 | PD07 | Divisional Secretariat Office and Pension Website | - | 05 Minutes | Mrs. Chalani Navaratne | Pension Officer | 0715509896 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. Namali Kotalawala | Development Officer | 0812491996 | |||||||||
| 2. Providing retirement salary details | Pension Circular 08/2020 | Document entry | Divisional Secretariat Office | - | 05 Minutes | Mrs. Chalani Navaratne | Pension Officer | 0715509896 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. Namali Kotalawala | Development Officer | 0812491996 | |||||||||
| 3. Providing widow's pension | Pension Circular 03/2020 | PD04 | Divisional Secretariat Office and Pension Website | - | 01 Month | Mrs. Chalani Navaratne | Pension Officer | 0715509896 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. Hemanjala Kulasekara | Development Officer | 0812491996 | |||||||||
| 4. Preparation of revised pension | - | PD06 | Through the retired institution | - | 02 Weeks | Mrs. Namali Kotalawala | Development Officer | 0812491996 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. Sewwandi Jayatissa | Development Officer | 0812491996 | |||||||||
| 5. Preparation and obtaining of retirement residence certificates |
Pension Circular 10/20/2024 07/2022 Special Letters |
- | Divisional Secretariat Office and Pension Website | - | 03 Months | Mrs. Chalani Navaratne | Pension Officer | 0715509896 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Subject Officer | Development Officer | 0812491996 | |||||||||
| 6. Issuance of revenue licenses | - |
*The emission certificate must be obtained within 90 days. *The insurance certificate must be valid for 60 days. *The vehicle registration book is mandatory. *The insurance certificate and revenue license must be valid on the date of issue. |
*Emission Testing Centers *Insurance Institutions *Motor Transport Department |
The license fee applicable to the vehicle category should be paid at the counter. | 05 Minutes | Mrs. H.M.R.P. Herath | Development Officer | 0763332241 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. W.T.G.A Sanjeevani | Development Officer | 0711083922 | |||||||||
| 7. Vehicle assignment | The revenue license must be valid for at least the next 5 months. | MT/6, MT/8 | Motor Transport Department’s website. | General 118 to the Sarap Section | 20 Minutes | Mrs. H.M.R.P. Herath | Development Officer | 0763332241 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. W.T.G.A Sanjeevani | Development Officer | 0711083922 | |||||||||
| 8.Obtaining a vehicle revenue license when assigning a vehicle (without having received the registration certificate). | - | MT 52 , MT 11 | Divisional Secretary Office | 20 Minutes | Mrs. H.M.R.P. Herath | Development Officer | 0763332241 | Mr.S.G.S.Ashoka | Accountant | 0812491996 | |
| When ownership in the data system has been verified. | Kandy District Secretariat | Mrs. W.T.G.A Sanjeevani | Development Officer | 0711083922 | |||||||
| Change of ownership in the data system. | Through the Motor Transport Department from Colombo Port. | ||||||||||
| 9. If a revenue license has not been obtained for a long period (more than 5 years). | - | Inquiry Letter. | Through the Motor Vehicle Section of the Kurunegala District Secretariat. | Through the Motor Transport Department from Colombo Port. | 20 Minutes | Mrs. H.M.R.P. Herath | Development Officer | 0763332241 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. W.T.G.A Sanjeevani | Development Officer | 0711083922 | |||||||||
| 10. When the revenue license has been misplaced. | - | NIC | - | - | 20 Minutes | Mrs. H.M.R.P. Herath | Development Officer | 0763332241 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
| Mrs. W.T.G.A Sanjeevani | Development Officer | 0711083922 | |||||||||
| 11. Handling of cash receipts. | Finance Regulations and letters from Secretary General | General 118 | Through the Sarap Counter. | - | 05 Minutes | Development Officer | 0812491996 | Mr.S.G.S.Ashoka | Accountant | 0812491996 | |
| Mrs. Shyamali Rajapaksa | |||||||||||
| 12. Handling of cash payments. | Finance Regulations and letters from Secretary General | General 35 Requisition | Through the relevant sections of this office. | - | 05 Minutes | Mrs. Shyamali Rajapaksa |
Development Officer | 0812491996 | Mr.S.G.S.Ashoka | Accountant | 0812491996 |
Palnning Branch
| Service provided | Relevant laws and regulations | Documents to be submitted | Time taken to provide the service (Months/ Weeks/ Days/ Hours) | Responsible Officer | Officer to be complained with regard to the improper service delivery | ||||||
| Form to be submitted | Place from where the form can be obtained | The relevant fee, if any and the method of payment | Name | Designation | Telephone No:/ Fax No:/ Email | Name | Designation | Telephone No:/ Fax No:/ Email | |||
| 1.Implementing development projects announced by the government from time to time. | Circulars and instructions issued from time to time | Documents related to contracting a project | Development Division | - | It varies according to each project. | Mr. H.M.T.B. Kanatiwala | Assistant Director (Planning) | 077 7192284 | Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 2. Publishing the resource profile of the division. | Publishing the resource profile of the division. | - | - | - | 1/4 hours | Mr. D.M.N.C. Rambukwella | Development Officer | 071 4395289 This email address is being protected from spambots. You need JavaScript enabled to view it. | Mr. H.M.T.B. Kanatiwala | Assistant Director (Planning) | 077 7192284 |
Land Branch
| Service provided | Relevant laws and regulations | Documents to be submitted | Time taken to provide the service (Months/ Weeks/ Days/ Hours) | Responsible Officer | Officer to be complained with regard to the improper service delivery | ||||||
| Form to be submitted | Place from where the form can be obtained | The relevant fee, if any and the method of payment | Name | Designation | Telephone No:/ Fax No:/ Email | Name | Designation | Telephone No:/ Fax No:/ Email | |||
| 1.Issuance of licenses for felling of trees | Forest Conservation Act/Regulation. | KDS/HAR/4/1/1 | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 02 Weeks | Mrs. E.M.S. Ekanayake | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 2. Issuance of timber transportation permits | Forest Conservation Act/Regulation. | Forest Conservation Dept. 01 | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | Firewood transport fee: Rs. 236.00; Firewood transport amendment fee: Rs. 118.00 | 01 to 02 weeks | Mrs. A.M.G.K. Abeysinghe | Development Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 3.Issuance of soil and sand transportation permits | Guidelines of the Department of Geological Surveys and Mining. | Internel Format | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | Sand permit fee Rs. 1053.67 per cube Soil permit fee Rs. 472.77 per cube | 30 Minutes | Mrs. Anoma Gunathilaka | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 4. Providing recommendations for sand mining permits | Guidelines of the Department of Geological Surveys and Mining. | - | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 01 Week | Mrs. Anoma Gunathilaka | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 5. Providing recommendations for stone quarrying | Guidelines of the Department of Geological Surveys and Mining. | - | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 01 Week | Mrs. A.M.G.K. Abeysinghe | Development Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 6.Providing recommendations for woodshed registration | Forest Conservation Act/Regulation. | - | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 01 Week | Mrs. A.M.G.K. Abeysinghe | Development Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 7.Providing recommendations for mortgage of offer letters to the bank | Land Development Act/Regulation. | Internel Format | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 03 Days | Land officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
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| 8.Issuing recommendations for electrical protests | Sri Lanka Electricity Act. | Internel Format | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 02 weeks | Mrs. E.M.S. Ekanayake | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 9.Registration of Life Membership | Land Development Act/Regulation. | This is a template prepared based on the instructions of the Provincial Land Commissioner’s Office. | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 02 Months | Mrs. Ganga Samaratunga | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 10.Registration of Original Ownership | Land Development Act/Regulation. | This is a template prepared based on the instructions of the Provincial Land Commissioner’s Office. | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 02 Months | Mrs. Ganga Samaratunga | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 11.Registration of Subsequent Ownership | Land Development Act/Regulation. | ඉ.කෝ.155 | From the Grama Niladhari of the division, from the Divisional Secretariat, from the Internet | - | 02 Months | Mrs. Ganga Samaratunga | Management Service Officer |
0812491925 |
Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
Registar Branch
| Service provided | Relevant laws and regulations | Documents to be submitted | Time taken to provide the service (Months/ Weeks/ Days/ Hours) | Responsible Officer | Officer to be complained with regard to the improper service delivery | ||||||
| Form to be submitted | Place from where the form can be obtained | The relevant fee, if any and the method of payment | Name | Designation | Telephone No:/ Fax No:/ Email | Name | Designation | Telephone No:/ Fax No:/ Email | |||
| 1.Issuance of Birth, Marriage, and Death Certificate Copies | 1951 No. 17, Births and Deaths Registration Ordinance | - | - |
With number and date: Rs. 120.00 Without number: Rs. 250.00 |
10 Minutes | Mrs. K.M.C.M. Wijerathna | Additional District Registrar | 0701971530 | Mr. Mohan Dharmadasa | District Registrar |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 2. Amendment of Birth, Marriage, and Death Certificate Copies |
27,B10,27 ආ 37,52-(1) B61 |
Divisional secretariat office | Rs.60/= |
Amendments numbered 27: 2 hours Other amendments: 2 weeks |
Mrs. K.M.C.M. Wijerathna | Additional District Registrar | 0701971530 | Mr. Mohan Dharmadasa | District Registrar |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
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| 3.Ordinary Marriage Registration | Marriage Registration Ordinance |
B100 B103 B104 B105 B106 |
Divisional secretariat office | After 14 days, come to the office and pay Rs. 1140.00 |
30 Minutes | Mrs. K.M.C.M. Wijerathna | Additional District Registrar | 0701971530 | Mr. Mohan Dharmadasa | District Registrar |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 4.Kandyan Marriage / Divorce | Kandyan Marriage and Divorce Ordinance | C 16 C 17 |
Divisional secretariat office | - | 06 Months | Mr.Mohan Dharmadasa | District Registrar | 0812491971 | Mr.Sasidēvi Jaladēpan | District Registrar | 0112889488 |
| 5. Late Registration of Births and Deaths | 1951 No. 17, Births and Deaths Registration Ordinance | B 6 B 36 |
Divisional secretariat office | Rs.60/= | 03 Weeks | Mrs. K.M.C.M. Wijerathna | Additional District Registrar | 0701971530 | Mr. Mohan Dharmadasa | District Registrar |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 6.Issuance of National Birth Certificate | Circular of the Registrar General RG/MBD/E-PRO/1/4 dated 27.06.2024 | - | Divisional secretariat office | - | 16 Days | Mrs. K.M.C.M. Wijerathna | Additional District Registrar | 0701971530 | Mr. Mohan Dharmadasa | District Registrar |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
Samurdhi Branch
| Service provided | Relevant laws and regulations | Documents to be submitted | Time taken to provide the service (Months/ Weeks/ Days/ Hours) | Responsible Officer | Officer to be complained with regard to the improper service delivery | ||||||
| Form to be submitted | Place from where the form can be obtained | The relevant fee, if any and the method of payment | Name | Designation | Telephone No:/ Fax No:/ Email | Name | Designation | Telephone No:/ Fax No:/ Email | |||
| 1.Sending mandatory savings to the bank | - | - | Samurdhi Bank | - | 1 Week | K.D.M.N.Ranasinghe | Headquarters Manager | 0812491633 | Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |
| 2. Deposit of Samurdhi Sipdora Scholarship funds to the bank | - | - | Samurdhi Bank | - | 1 Week | K.D.M.N.Ranasinghe | Headquarters Manager | 0812491633 | Mr. Mohan Dharmadasa | Divisional Secretary |
Telephone No - 0812491925 Fax No - 0812491925 Email - This email address is being protected from spambots. You need JavaScript enabled to view it. |

















Social Development Branch
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10.Registration of kithul product producers.
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Other assistance (self-employment, spectacles, hearing aids, etc.)
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